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Privacy policy

1. Firm's Commitment

Mydline Jean Jacques, CPA (the “Firm”) takes the personal information it collects in the course of its professional activities very seriously. The Firm handles this information in accordance with applicable legislation, including the Act respecting the protection of personal information in the private sector (as amended by Law 25) and the Code of ethics of chartered professional accountants.

 

2. Information the Firm collects?

Depending on the services you request, the Firm may collect, among other things:

  • your first and last name and contact information (address, phone number, email address);

  • your tax and financial information;

  • your banking information;

  • your Social Insurance Number;

  • identification documents;

  • information about your business or organization;

  • any other information needed to provide the agreed-upon services.

 

Where the the law requires consent, the Firm obtains it in a clear, free and informed manner and for specific purposes. You may withdraw your consent at any time, subject to the Firm's legal and contractual obligations.

When you use the contact form on the website, the Firm collects only the information you choose to provide. Please do not submit sensitive information through this form.

 

3. Minors' personal information

The Firm does not collect personal information concerning a minor under 14 without the consent of a parent or legal guardian, unless the collection is clearly for minor's benefit.

For a minor aged 14 or over, consent may be given by the minor or by a parent or legal guardian.

 

4. Why the Firm collects this information

Personal information is used to:

  • respond to your requests for information;

  • communicate with you as part of the professional relationship;

  • provide the accounting, tax, assurance and advisory services you request;

  • meet legal, tax and regulatory obligations, including those imposed by the Canada Revenue Agency, Revenu Québec and the Ordre des CPA du Québec.

The Firm collects only the information strictly necessary for these purposes.

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5. Protection personal information

The Firm uses concrete security measures to protect personal information, including:

  • transmitting documents through secure channels;

  • limiting access to client files to Firm personnel who need it to perform their duties;

  • storing files in password-protected environments with two-factor authentication;

  • securely destroying paper and electronic documents at the end of the applicable retention period.

 

6. Disclosure to third partied

The Firm does not disclose personal information to third parties except where permitted or required by law, including where necessary to provide services, where you have given your consent, or to meet legal and professional obligations.

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When third-party service providers help delivery services (for example, accounting software, client portals or cloud services), they are contractually required to protect the confidentiality of the information they can access and may use it only for the purposes for which it was disclosed.

 

7. Cookies and analytics tools

The website uses cookies and analytics tools that may collect certain information, such as your IP address and the pages you visit. Where consent is required, the Firm asks for it through the cookie banner. You can manage or withdraw your consent at any time through the website's privacy settings or your browser settings.

 

8. Transfers outside Quebec

Some of the technology tools the Firm uses, including cloud-based accounting, tax and management software, may store or process information on servers located outside Quebec.

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Before communicating personal information outside Quebec, the Firm conducts a privacy impact assessment where required by law, to make sure the information will be adequatetly protected and that applicable legal requirements are met.

 

9. Retention

Personal information is kept for as long as necessary to provide services and meet applicable legal, tax and professional obligations.

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As a general rule, client files are kept for at least seven (7) years after the end of the professional relationship, subject to the retention periods set out in applicable laws, professional standards and Firm's obligations.

At the end of the applicable retention period, information is securely destroyed.

 

10. Confidentiality incidents

If a confidentiality incident occurs, the Firm will take appropriate measures, including:

  • recording the incident in the register of confidentiality incidents;

  • notifying the Commission d'accès à l'information (CAI) if the incident presents a risk of serious injury;

  • notifying affected individuals as soon as possible.

 

11. Your Rights

You may request:

  • access to the personal information the Firm holds about you;

  • correction of information that is inaccurate, incomplete or ambiguous;

  • deletion of information where its collection is no longer justified for the purposes for which it was collected, where permitted by law;

  • a copy of the personal information you have provided, in a structured, commonly used technological format (data portability), where this right applies.

 

To exercise these rights, please contact the Firm using the contact information in Section 12.

 

12. Privacy officer

The person in charge of the protection of personal information is:

Mydline Jean Jacques, CPA

For questions or to exercise your rights, email: vieprivee@mjj-cpa.com

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Anyone concerned may also file a complaint with the CAI if they believe their rights have not been respected.

 

13. Changes the this policy

This Privacy Policy may be updated to reflect changes in the Firm's practices or in legal requirements. The most recent version is always the one published on this website.

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Last updated: August 21, 2026

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